Some people love when we talk about our residential projects. In this post, we will tell details about our most recent interior project done in Sudbury (MA) and had Christine Nelson as the interior designer responsible for it. The client was expecting a high level of work quality as well as excellent finish. The project had a duration of 10 days – it was completed in two stages during July/2018. Level Five Painting, LLC. worked with four painters on site. The house was built in 1998 and the condition if the structure was good. The scope of work was to change the colors (walls/ceiling) of the living room, foyer, and hallway as well as to paint the walls/ceiling of the playroom and master suite. Also, the project required wood work and wallpaper removal/installation. The color selected to be painted in the walls of the living room, foyer and hallway was the “India Yellow n. 66” from Farrow and Ball. In this project, we had high ceilings (and because of that we had to use scaffoldings). We also had to deal with a fine marble floor and carpet – which required us to use protection against dust/stain.
Overall, the project was completed on time and in the budget. The condition of the walls in the bedroom was good. We had to do a minimum of patching. Our team cleaned and sanded between painting coats. In the master bedroom, we had to remove the old wallpaper (grasscloth), prepare/skincoat the walls to install the new and fine piece. The walls in the master bathroom had Venetian Plaster so we had to sand and skincoat it.
One of the client’s request was to remove an art panel located in the foyer and to install it again after the painting service was completed. The panel had eight different and small pieces that to be positioned in the right way it required to be on a certain level and order. Another request was to paint one wall with a specific product- which was toxic. The client was extremely concerned about air pollution in the house. To deal with this product, we had to use specific equipment to control the dust (fast tool). Another request was to overprotect the floors and make sure the client was aware of everything that was going on in his house – the client visited the job site very frequently and they were demanding.
Something peculiar about this project was that, tor the first time in our company’s life, the own client sent us their contract to work in their house. Although our price was higher than any other painting company, the client felt comfortable enough to sign the contract with Level Five Painting, LLC. We believe that our professionalism, the way our team answered the client’s questions and handled their concerns convinced them to choose our company over any other one. Another good point was that we provide our clients with a consistent team. The same four painters who started the project were the ones who finished and in the very beginning, the clients met them all.
During the execution of the project, the client asked us to paint two walk-in closets – which were full of clothing and our team pleasantly removed them all. In the beginning, the request was to paint the master bedroom ceiling in high gloss. After the work is done the client did not like the finished result and asked us to change to an eggshell finish. Another last-minute request was regarding the dining room. The homeowner asked us to remove the wallpaper as well as the window treatment. The removal of the window treatments caused holes in the walls and required our team to patch these holes and then paint over it.
The clients required a very high level of skill especially in terms of wallpaper application. Although the wallpaper was vinyl and didn’t have repeats, it was a type of piece that if you don’t install with patience and knowledge it shows all its seams. Our goal was to do a perfect job. About the cuttings in the high: the walls in the foyer and living room were approximately 25 ft so we had to provide extremely skilled painters to do the job. The house had a “bridge” between the living room and the foyer that allows the clients to see the cuttings very close from the top. Another high level demanded by the clients was the skincoat. They were expecting sort of a “new wall” so it was a very challenging part of this project.
Thankfully, the client was extremely happy and surprised. He told us that no one has ever worked in his house the way we did. He focused on our cleaning and work organization. According to him, every single dollar he invested in our service was worth it.
Some were the challenging aspects of this project. One of them was to deal with objects that were extremely expensive. Another point was to use some unusual tools, such as Baker (scaffolding); extension ladders (24 ft.) and work platforms. The biggest challenge in this project was that our wallpaper installer ended up getting sick for one week. We had to talk to the client to discuss the finish date. Overall, we had everything planned but we couldn’t control human sickness. Thankfully, the client understood the entire situation and we could finish the project on time.
Our safety plan was to take care of the high parts of the project first with only new equipment. Another point was that we only let any painter use the extension letter with the supervision and help of another painter. We only use equipment that offered stability and safety to work in that environment.
My main concern regarding this project was that for the first time in our company’s life we had to work with the client’s own contract. After all, we had the contract renegotiated because the first version of it was only protecting the clients. We had to add some points in the contract to protect our company as well as add some PDCA standards.
This project ended up being unique because of its clients. They are very nice people to work with. Also, the high level of painting techniques and customer service required in this project.
The products were selected according to the interior designer specs. The finishes were selected regarding the situation of the house (if it has children/age, pets, what kind of surfaces). Farrow and Ball products were selected to be used in this product because the owner wanted a very vivid color and an excellent finish.
Products used in walls (foyer, living room, hallway):
Products used in the master bathroom:
Products used in the master bedroom: